McDonald’s Faces $1M+ Lawsuit for Alleged Drive-Thru Incident McDonald’s, the global fast-food giant, is once …
Customer Engagement
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- Consumer BehaviorCustomer EngagementDigital Innovation
ChatGPT Driving Increased Traffic to Retailers and Brands in 2025, Particularly From Younger Generations
ChatGPT Driving Increased Traffic to Retailers and Brands in 2025, Particularly From Younger Generations In …
- Customer EngagementFranchise Model
Orlando Cat Café Offers Franchise Model For Interactive Feline Experience
Orlando Cat Café Offers Franchise Model For Interactive Feline Experience In recent years, cat cafés …
- Customer EngagementCustomer Policy
No More Free Hangouts: Starbucks Closes Open-Door Policy
by David Chenby David ChenNo More Free Hangouts: Starbucks Closes Open-Door Policy Starbucks, the renowned coffeehouse chain, has long …
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Reebok’s US Operations Acquired by Galaxy Universal: A New Chapter for the Brand Reebok, the …
- Brand ManagementCustomer Engagement
Campaign Trail: Dollar Shave Club gets back to its disruptive roots
Campaign Trail: Dollar Shave Club Returns to its Disruptive Roots Dollar Shave Club, the direct-to-consumer …
- Brand StrategyCustomer Engagement
Macy’s doubles down on its ‘three-brand portfolio’
by Priya Kapoorby Priya KapoorMacy’s Strengthening Its Position with a ‘Three-Brand Portfolio’ Strategy Macy’s, the renowned American department store …
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Sephora Announces Ambitious Plan to Redesign Entire Store Fleet Sephora, the renowned beauty retailer, has …
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Sephora Announces Ambitious Plan to Redesign Entire Store Fleet Sephora, the renowned beauty retailer, is …
- Brand ManagementCustomer Engagement
Marketplace Briefing: What TikTok’s legal battle to stay in the U.S. means for brands
by Priya Kapoorby Priya KapoorMarketplace Briefing: What TikTok’s Legal Battle in the U.S. Means for Brands TikTok, the wildly …