Samsung, SoundHound AI Among 2024 Automation and Self-Service Award Winners The Self-Service Innovation Summit recently …
Category:
Customer Engagement
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- Customer EngagementDigital Innovation
Franklin Instore debuting Elo-powered digital merchandising platform
Franklin Instore Debuts Elo-Powered Digital Merchandising Platform Franklin Instore, a leading retail technology solutions provider, …
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The Impact of Out-of-Stock Experience on Abandoned Online Carts In the rapidly growing world of …
- Consumer BehaviorCustomer EngagementCustomer Personalization
How to keep holiday shoppers coming back in 2025
How to Keep Holiday Shoppers Coming Back in 2025 As the retail landscape continues to …
- Customer EngagementCustomer PersonalizationDigital Innovation
Ulta Beauty taps Glamlab app for virtual hairstyle experience
Ulta Beauty Enhances Customer Experience with Glamlab App Integration Ulta Beauty, a leading beauty retailer, …
- Customer EngagementFranchise Model
Fabletics taps Klarna for more payment options
by David Chenby David ChenFabletics Taps Klarna for More Payment Options Fabletics, the popular activewear brand co-founded by actress …
- Consumer BehaviorCustomer Engagement
Consumers have limited patience when it comes to e-commerce snafus
When E-Commerce Goes Wrong: Understanding the Impatient Consumer Behavior in the Digital Shopping Realm In …
- Customer EngagementDigital Innovation
Dollar Shave Club teams with Kodif for improved customer support
by Priya Kapoorby Priya KapoorDollar Shave Club Teams Up with Kodif to Revolutionize Customer Support In a strategic move …
- Consumer BehaviorCustomer EngagementCustomer PersonalizationDigital Innovation
Speedy Stop revolutionizes in-store tech with NCR Voyix
by Priya Kapoorby Priya KapoorSpeedy Stop revolutionizes in-store tech with NCR Voyix Speedy Stop, a leading convenience store chain, …
- Consumer BehaviorCustomer Engagement
Why emotions matter in retail customer journeys
by Priya Kapoorby Priya KapoorWhy Emotions Matter in Retail Customer Journeys In the realm of retail, understanding the importance …