Navigating the Surge: Brands Harnessing Traffic from ChatGPT and Google Gemini In the ever-changing landscape …
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Customer Personalization
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- Customer EngagementCustomer PersonalizationDigital InnovationFood Innovation
At NRF, companies like Dick’s Sporting Goods and Sweetgreen talk up expanded uses of AI
At NRF, Companies Showcase AI Innovations for Future Retail Success At NRF’s Big Show, retailers …
- Customer EngagementCustomer Personalization
Creating connections in main street stores
by David Chenby David ChenCreating Connections in Main Street Stores In an era dominated by online shopping and digital …
- Customer PersonalizationDigital Innovation
Walmart innovating big on delivery, AI shopping assistant, shelf tech
Walmart’s Technological Revolution: The Future of Retail is Here In the fast-paced world of retail, …
- Customer PersonalizationDigital Innovation
Why Japanese E-Commerce Giant Rakuten Is Betting Big on AI
Why Japanese E-Commerce Giant Rakuten Is Betting Big on AI In the fast-paced world of …
- Customer PersonalizationDigital InnovationHome ImprovementOmnichannel Experience
AI Successes from L’Oréal, Lowe’s and Walmart Bring Context to the AI Conversation
by Priya Kapoorby Priya KapoorAI Successes from L’Oréal, Lowe’s, and Walmart Bring Context to the AI Conversation Artificial intelligence …
- Customer EngagementCustomer PersonalizationOmnichannel Experience
Macy’s Leaders Answer 6 Big Questions About the Company’s Future at NRF
Macy’s Leaders Answer 6 Big Questions About the Company’s Future at NRF The leaders of …
- Customer PersonalizationDigital InnovationOmnichannel Experience
Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer
by David Chenby David ChenInside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer Best Buy, a retail giant …
- Brand ManagementCustomer EngagementCustomer Personalization
True Religion reboots loyalty program
by Priya Kapoorby Priya KapoorTrue Religion, the iconic denim brand, has recently announced the reboot of its loyalty program, …
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Personalizing the Passenger Journey: How Delta Airlines’ Agents Elevate Customer Experience Through Seat Changes In …