Consumers Struggling to Get Help, Frustrated by Search Efforts In an age where information is …
Category:
Customer Service
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- Cruise IndustryCustomer ServiceHospitalityLeisure and RecreationTravel and Tourism
Carnival Cruise Line Receives Tons of Complaints. Its Brand Ambassador Shared Some Insights Into How To Handle Them
by Nia Walkerby Nia WalkerCarnival Cruise Line Receives Tons of Complaints: Its Brand Ambassador Shared Some Insights Into How …
- Apparel RetailCorporate Social ResponsibilityCustomer ServiceE-commercePet Supplies Retail
Chewy bests Amazon in customer satisfaction ranking
by David Chenby David ChenChewy Outranks Amazon in Customer Satisfaction Rankings In an era where customer experience often dictates …
- Customer ServiceE-commerceLogistics and DeliveryOmnichannel RetailingPayment Solutions
Modern Retail Index: Retailers adjust their return policies, store locations and delivery options in pursuit of profits
Modern Retail Index: Retailers Adjust Their Return Policies, Store Locations, and Delivery Options in Pursuit …
- Apparel RetailBusiness ServicesCustomer ServiceE-commerceRetail Technology
The rise of self-serve agents: Say hello to your helpful digital doppelganger
by Nia Walkerby Nia WalkerThe Rise of Self-Serve Agents: Say Hello to Your Helpful Digital Doppelganger In today’s fast-paced …
- Artificial IntelligenceCustomer ServiceE-commerceSmart TechnologyVoice Technology
Amazon upgrades Alexa+ with generative AI
by Nia Walkerby Nia WalkerAmazon Upgrades Alexa+ with Generative AI: A New Era of Conversational Intelligence In a bold …
- Customer ServiceDigital MarketingE-commerceSupply Chain Management
Generative AI in Retail: 4 Predictions for 2025
Generative AI in Retail: 4 Predictions for 2025 The retail industry is on the brink …
- Brand ManagementBrick-and-Mortar RetailCustomer ServiceE-commerceLoyalty Programs
Four Ways to Turn Transactions into Customer Relationships that Last
Four Ways to Turn Transactions into Customer Relationships that Last In the competitive landscape of …