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Note to Retailers: How to Maximize the Post-Purchase Experience With a Modern Order Management System
Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to โmake things rightโ โ whether through returns, price adjustments or other policies โ bring higher customer satisfaction and more forgiveness. This point is critical because even [โฆ]