5 Key Takeaways from CNBC’s Investigation into Walmart Marketplace In a recent investigation, CNBC has …
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AI-powered customer experiences
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- Accessories RetailB2B E-commerceConsumer GoodsFinancial Services
Consumer confidence slumps in September amid Budget concerns
Consumer Confidence Slumps in September Amid Budget Concerns In September 2023, consumer confidence in the …
- Apparel and AccessoriesB2B E-commerceConsumer ServicesE-commerce and Retail Technology
Gap Inc. teams up with Klarna on flexible payments
by David Chenby David ChenGap Inc. Teams Up with Klarna on Flexible Payments In a significant move aimed at …
- B2B E-commerceClothing Rental ServicesFashion RetailSubscription Services
Rent the Runway says its CX efforts are paying off. The financials aren’t as rosy.
by Priya Kapoorby Priya KapoorRent the Runway’s Customer Experience Efforts Show Promise, but Financial Challenges Persist In the competitive …
- B2B E-commerceConsumer ElectronicsFinancial ServicesOnline Retail
AO World ups profit outlook and reveals first share buyback
by Priya Kapoorby Priya KapoorAO World Boosts Profit Outlook and Reveals First Share Buyback In a significant announcement ahead …
- Customer Experience ManagementRetail ServicesShipping and Logistics
How the UPS Store delivers best-in-class retail customer experiences
by Nia Walkerby Nia WalkerHow the UPS Store Delivers Best-in-Class Retail Customer Experiences In today’s competitive retail landscape, where …
- Coffee ShopsE-commerce and Retail TechnologyEnvironmental SustainabilityFood Services
One year in, Brian Niccol’s Starbucks looks different — but there are still more changes coming
One Year In: Brian Niccol’s Starbucks Looks Different – But There Are Still More Changes …
- Accessories RetailConsumer GoodsWholesale Clubs
M&S names Blakemore as new wholesale partner to improve availability
M&S Names Blakemore as New Wholesale Partner to Improve Availability Marks & Spencer (M&S) has …
- B2B E-commerceFashion RetailLuxury RetailOnline Retail
Mytheresa Announces Layoffs at Yoox-Net-a-Porter
by Nia Walkerby Nia WalkerMytheresa Announces Layoffs at Yoox-Net-a-Porter: A Shift in the Luxury E-Commerce Landscape In a significant …
- B2B E-commerceCustomer ServiceFashion RetailOmnichannel RetailingTechnology in Retail
The Future of Retail CX: How Autonomous AI Agents are Redefining Contact Centers
by David Chenby David ChenThe Future of Retail CX: How Autonomous AI Agents are Redefining Contact Centers In an …