Small Marketing Tweaks, Big Results: DSW Proves the Power of Personalization In the fiercely competitive …
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Customer Personalization
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- Artificial IntelligenceCustomer ServiceE-commerceSmart TechnologyVoice Technology
Amazon upgrades Alexa+ with generative AI
by Nia Walkerby Nia WalkerAmazon Upgrades Alexa+ with Generative AI: A New Era of Conversational Intelligence In a bold …
- E-commerceHome Goods RetailTechnology in Retail
Wayfair debuts AI-powered tool Muse for personalizing shopping experience
Wayfair Debuts AI-Powered Tool Muse for Personalizing Shopping Experience In an impressive move to enhance …
- E-commerceFashion RetailLuxury RetailOnline RetailTechnology in Retail
Inside Coupangโs Tug of War With Farfetch
Inside Coupangโs Tug of War With Farfetch In the dynamic landscape of e-commerce, the acquisition …
- Customer Experience ManagementE-commerceHospitalityRetail StrategySustainable Retail
A Closer Look CEO shares insight on making a personal customer connection
by David Chenby David ChenA Closer Look: CEO Shares Insight on Making a Personal Customer Connection In the competitive …
- Consumer EngagementDigital MerchandisingIn-Store ExperiencePromotional StrategiesRetail Technology
Franklin Instore VP on making promotions come alive instore
by David Chenby David ChenMaking Promotions Come Alive Instore: Insights from Franklin Instore’s Peter Hext In an age where …
- Customer ServiceDigital MarketingE-commerceSupply Chain Management
Generative AI in Retail: 4 Predictions for 2025
Generative AI in Retail: 4 Predictions for 2025 The retail industry is on the brink …
- E-commerceFurniture RetailHomewaresTechnology in Retail
How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture
by David Chenby David ChenHow AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture Freedom Furniture, an established …
- Brand ManagementBrick-and-Mortar RetailCustomer ServiceE-commerceLoyalty Programs
Four Ways to Turn Transactions into Customer Relationships that Last
Four Ways to Turn Transactions into Customer Relationships that Last In the competitive landscape of …
- General TopicsThird-party Marketplace
At NRF, retailers plow ahead despite the prospect of tariffs
by David Chenby David ChenRetailers Push Forward with Innovation Amid Tariff Concerns As the retail industry navigates through a …