Personalizing the Passenger Journey: How Delta Airlines’ Agents Elevate Customer Experience Through Seat Changes In …
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- Customer EngagementDigital Innovation
Samsung, SoundHound AI among 2024 Automation and Self Service award winners
by David Chenby David ChenSamsung, SoundHound AI Among 2024 Automation and Self-Service Award Winners The Self-Service Innovation Summit recently …
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Physical Store Growth and Innovative Tech Dominate Headlines in 2024 The retail landscape has witnessed …
- Digital InnovationOmnichannel Experience
Why retail AI success depends on great data
by David Chenby David ChenWhy Retail AI Success Depends on Great Data In the fast-paced world of retail, staying …
- General Topics
Brookshire Brothers grocery taps Birdzi to get personal with shoppers
by Nia Walkerby Nia WalkerBrookshire Brothers Grocery Taps Birdzi to Get Personal with Shoppers In the fiercely competitive world …
- Customer PersonalizationDigital InnovationEnvironmental ImpactHome Improvement
Lowe’s 2025 goals driven by AI platform strategy
Lowe’s 2025 Vision: Transforming Retail Through AI Innovation Lowe’s, the renowned home improvement retailer, has …
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Twinset Attains 54% Increase in Ad Performance with Tealium Twinset, the renowned fashion retailer, has …
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Marks & Spencer Expands First Insight Partnership to Drive Digital Transformation British retail giant Marks …
- Customer EngagementDigital Innovation
Franklin Instore debuting Elo-powered digital merchandising platform
Franklin Instore Debuts Elo-Powered Digital Merchandising Platform Franklin Instore, a leading retail technology solutions provider, …
- General Topics
Seamless shopping: How retail brands can master omnichannel, enhance customer journeys
by Priya Kapoorby Priya KapoorSeamless Shopping: How Retail Brands Can Master Omnichannel, Enhance Customer Journeys In today’s fast-paced retail …